About Us

Electronic Bidet Shop is an online web store which sells innovative bidet products for your personal hygiene and healthy lifestyle. We cater to those who demand higher standards of cleanliness and hygiene. We bring you premium Electronic Toilet Seats which fit on almost all type of toilets. These electronic toilet seats offer better than bidet functionality without occupying extra space in the bathroom and provide extra hygiene for the whole family.

We are very selective about choosing our products and strive to bring you top models. We only carry products that have been approved for use in Europe through the European seal of approval of CE mark.

Our contact information:

Hours of Operation:
Monday to Friday except Bank Holidays - between 10 a.m. and 6 p.m. GMT

Email:
info@electronicbidetshop.co.uk

By surface/air mail:
Electronic Bidet Shop
Fiboard House, 5 Oakleigh Gardens
London
N20 9AB

Phone:
0208-369-5682

Order Processing and shipping information:

We ship within 1 to 2 business days of receiving your orders and full payment in clear funds. Actual delivery time may vary depending on the destination and the mailing service involved. We offer free home delivery in the UK and require a valid street address with each order. Additional charges apply to rush and international shipments including continental Europe.

Drop Shipments:

Some of our models do get delivered to our customers directly from the manufacturers as drop shipment. However, all inquiries regarding your orders would still be handled by us.

International shipments:

Most of the international orders are subject to Duties, Taxes, Broker Fees, and Customs Fees in the destination country. Our prices do not include such duties, taxes or levies. Please check with appropriate authorities in your country before placing orders. International orders take longer than UK orders. Time could vary between 1 week to 3 weeks for all major international cities, however, time could substantially increase for smaller and inner cities. All custom duties, taxes, levies and charges are customer's responsibility and these must be paid on or before the receipt of the shipment. Custom clearance might result in extra time over and above standard shipment time. Please consult your shipping agent or the courier company for getting information about custom clearance. Generally orders are shipped within 1-2 business days but could be subject to delays for reasons beyond our control.

Refund, Returns and Cancellation Policies:

you may cancel your order and return merchandise to us within seven days of receiving it provided the goods are returned unused, in original condition, and are shipped to us in original packaging. Under our cancellation policy, we can only accept return of opened items if they are faulty. This does not affect your Statutory rights. We also offer 30 day money back Satisfaction guarantee on all our products. If for any reason, you are not satisfied with our products you may return them to us within 30 days of purchase but in original packing, however, we require you to contact us first in order to process your return without delays. This generally involves filling out our Returns form and issuing an authorization i.e, RMA number. No returns would be accepted without an authorized RMA and proof of purchase is required. Some other conditions may apply - please see below.

All our products are covered by one year of "back to base" warranty against any malfunction or defect. In case of any defect, we require you to contact us and let us know about the problem. Sometimes, problems do get fixed right away over the phone however, at other times, a product may have to be sent back to ElectronicBidetShop for repair. We reserve rights to decide whether to repair the product or to offer you a similar product in exchange of the faulty product or to offer you a credit towards a newer model, if old model has been discontinued. All such repairs and replacements are governed under our standard Warranty. Please check our Warranty statement for complete details.

30 days money back gurantee is subject to condition that product is shipped back to us with all manuals and components and is returned in original packaging. This Guarantee would not be available if returned product is found in any way to have been mishandled, installed without following installation instructions, modified, tampered, abused, physically damaged or used under wrong voltage etc. For any returns to be made under our 30 days money back guarantee, please follow our RMA procedure and we would refund you full amount under our 30 days money back guarantee, however, a small handling charge of £40 per unit would be applicable for such returns. Please note that sold goods remain customer property. If you need to send us a product due to a defect, malfunction or under the provisions of cancelling an order with seven days of receipt of goods or under our 30 days money back satisfaction guarantee program please ensure that you use proper packaging and send it through a service which can be tracked. We strongly recommend that you buy sufficient insurance cover in order to minimize the risk of loss/damage for goods in transit. All shipping, handling and insurance charges for returned goods are customers responsibility.

Products

Acceptance Mark